The latest update has been terrible in general. The last response I received was a query on how often this has happened. I reached out to support multiple times, sent screen shots and confirmation as per their request. I hit the complete payment option and the amount jumped by 50% percent. The rate was shown, as usual, every time I use the app for the same meters and the same time zone. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. ParkX (Acquired By Passport, Inc.) on LinkedIn! ParkX (Acquired By Passport, Inc.) on Twitter! More Matches Get Pricing Info for ParkX (Acquired By Passport, Inc.) Contact ParkX (Acquired By Passport, Inc.)! Or Contact Support Need help using ParkX (Acquired By Passport, Inc.)? Try their Help Center now! ParkX (Acquired By Passport, Inc.) in the News! Social Support and Contacts ParkX (Acquired By Passport, Inc.) on Facebook! The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). ![]() Discover which options are the fastest to get your customer service issues resolved. ![]() You can try any of the methods below to contact Passport Parking. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. ![]() Listed below are our top recommendations on how to get in contact with Passport Parking.
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